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Our Receptionists have been trained as Patient Navigators.


 


The members of our Reception Team have received training to enhance their ability to connect patients directly with the most appropriate source of help, and are now known as Patient Navigators. When patients contact the practice, the patient navigator identifies what their need is, and who will be the most appropriate person to meet their need, whether this be a GP or other option.


 


Services to which patients may be signposted include:


  



  • Minor illness and Practice Nurse Appointments in the practice

  • Pharmacy First 

  • Children’s Primary Care Team 

  • MK health extra appointments at other surgeries 

  • Connect Physiotherapy Service Self-Referral 

  • 111 in order to access an emergency dentist

  • District Nursing and Support Services for carers and older people

Legs 11 is an evidence-based service providing treatment, health promotion, education and ongoing care for people in all age groups, who are experiencing leg-related problems eg leg ulceration.

 

Newport Pagnell Legs 11 meets once a week on a Tuesday morning, in the Health Education Room. No appointments are required and patients can drop in to chat over a cup of tea or coffee whilst awaiting treatment. Transport can be arranged, for a small charge, to and from the Medical Centre, and parking is close by.

 

The Legs 11 staff work in partnership with patients, using best-practice guidelines. They provide a high standard of care in a social, friendly setting, that promotes understanding and peer support. Patients are encouraged to discuss treatment and talk openly about their experience with the nursing team, our valuable volunteers, and other patients who may be experiencing similar conditions. This service is available to registered patients of Newport Pagnell Medical Centre and any patients who are being cared for by the Community Nurses at The Kingfisher Surgery.

 

 
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