This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Our Receptionists have been trained as Patient Navigators.


 


The members of our Reception Team have received training to enhance their ability to connect patients directly with the most appropriate source of help, and are now known as Patient Navigators. When patients contact the practice, the patient navigator identifies what their need is, and who will be the most appropriate person to meet their need, whether this be a GP or other option.


 


Services to which patients may be signposted include:


  



  • Minor illness and Practice Nurse Appointments in the practice

  • Pharmacy First 

  • Children’s Primary Care Team 

  • MK health extra appointments at other surgeries 

  • Connect Physiotherapy Service Self-Referral 

  • 111 in order to access an emergency dentist

  • District Nursing and Support Services for carers and older people

Telephone Consultations black_telephone


If you would like to speak to a doctor or a healthcare professional on the telephone, please arrange a time slot by calling our appointment line - 01908 617111.  For calls arranged before     10.00  this will usually be in the morning.  For calls arranged after 10.00 it will be after 15.00 in the afternoon. 


The receptionist will ask for a brief outline of the problem and will arrange for a consultation with one of our doctors or, if appropriate, another healthcare professional.


Please be aware that unfortunately the doctor will only be able to try to call you TWICE and will then stop trying due to time constraints

 

Prescriptions produced during telephone consultations will not be available to collect until after 12.00 if it was a morning consultation of after 17.00 if it was an afternoon consultation. 

 

Telephone calls may be recorded for quality and training purposes. As with all consultations, confidentiality will be maintained at all times.

 


 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website