Newport Pagnell Medical Centre - How to make an appointment to see your doctor or nurse at the surgery

Appointments

You can arrange an appointment with your doctor or the practice nurse by:

Telephone: 01908 617111
Online: www.npmc.nhs.uk. To do this you will need to contact the Medical Centre and they will grant you access to "SystmOnline" and print you a username and password.
Please note this is currently only available for GP appointments.
In person: between the hours of 08:00 - 18:30

Appointment System

Attached is a flow chart which explains the appointment system at the Medical Centre.

Saturday Consultations

These available for pre-bookable appointments only - this will allow for those who find it difficult to visit their doctor during the week to access a GP at the weekend.

If you cannot keep your appointment please let us know in good time so it may be given to someone else.

Home Visits

Doctor's bag House bound patients and those too ill to attend the Medical Centre may request a home visit by phoning 01908 611767 before 10.00am.

The receptionist will ask for brief details of the problem so the doctor may judge the urgency of the visit. Please attend surgery if at all possible.

Telephone Consultations

If you would like to speak to a doctor or a healthcare professional on the telephone, please arrange a time slot by calling our appointment line - 01908 617111. For calls arranged before 10.00 this will usually be in the morning. For calls arranged after 10.00 it will be after 15.00 in the afternoon.

The receptionist will ask for a brief outline of the problem and will arrange for a consultation with one of our doctors or, if appropriate, another healthcare professional.

Please be aware that unfortunately the doctor will only be able to try to call you TWICE and will then stop trying due to time constraints

Telephone calls may be recorded for quality and training purposes. As with all consultations, confidentiality will be maintained at all times.

Doctors Lists

The following doctor is currently accepting new patients and transfers:

1 Dr Emma Thorncroft

The following doctors’ lists are currently closed:

1   Dr Caroline Hickson
2   Dr Ian Carter
3   Dr Karen Holowka
4   Dr Luke James
5   Dr Asha Chandola
6   Dr Omatayo Kufeji
7   Dr Fatima Mohri
8   Dr Sharon Mukanganwa
9   Dr Sharon Rocque
10 Dr Shalin Parikh

It may be helpful to understand:

In general, your usual doctor will manage your day to day medical needs including prescriptions, administration, paperwork and test results.

In certain cases you may be seeing a different doctor for a specific reason and normally that doctor will manage that condition and any tests or prescriptions or referrals associated with it. Overall you will still be regarded as a patient of your usual doctor for everything else.

We do recognise that some patients prefer to see a specific doctor for certain kinds of condition, and there is no restriction on patients booking to see that doctor to discuss that condition. This does not change your status with your usual doctor by doing this.

In general we do not encourage patients to make appointments to discuss changing their doctor, as this is best carried out by the administration department – please speak to a Team Leader if you have this in mind.

Thank You

Caroline Rollings
Managing Partner

Missed Appointments

The practice currently experiences a large number of missed appointments each and every month which has a serious adverse effect on the standard of care we give to our patients. In an effort to address this problem, if you miss 3 or more appointments in a given period, we will notify you in writing that further missed appointments will result in your removal from our list and you having to find another GP.

If you cannot make your appointment please contact the practice and let us know so that we can offer your appointment to another patient

Noticeboard

It's not a 999 emergency. But you need medical help fast? There is now a 111 number to call.

What is 111?

It is a new NHS telephone number being introduced to help make it easier for you to access local health services. You can now call 111 when you need medical help fast, but it is not a 999 emergency.

You will be assessed, given advice and directed straightaway to the local service that can help you best. That could be A&E, an Urgent Care Centre or Minor Injuries Unit, an out of hours GP, community nurse, emergency dentist or a late opening pharmacist.

You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobile phones are free.

There is a typetalk service (18001 111) for the deaf and hard of hearing.

Why should I use it?

NHS 111 is a fast and easy way to get the right help - wherever you are, and whatever the time.

It can also help us free up 999 and local A&E departments so that they can focus on emergency cases.

How does it work?

111 will get you through to a team of highly trained advisers, who are supported by experienced nurses. They will ask you questions to assess your symptoms, and give you the health care advice you need or direct you to the right local service. The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records we create are maintained securely, and will only be shared with others directly involved in your care.

When do I use it?

You should use the NHS 111 service if:

You need medical help fast, but it is not a 999 emergency.
You think you need to go to A&E or another NHS urgent care service.
You don't know who to call for medical help or you don't have a GP to call; or
You require health information or reassurance about what to do next.

For less urgent health needs, you should still contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific number to call when you are concerned about your condition, please continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

For more information please visit www.nhs.uk/111