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Noticeboard

Our Receptionists have been trained as Patient Navigators.


 


The members of our Reception Team have received training to enhance their ability to connect patients directly with the most appropriate source of help, and are now known as Patient Navigators. When patients contact the practice, the patient navigator identifies what their need is, and who will be the most appropriate person to meet their need, whether this be a GP or other option.


 


Services to which patients may be signposted include:


  



  • Minor illness and Practice Nurse Appointments in the practice

  • Pharmacy First 

  • Children’s Primary Care Team 

  • MK health extra appointments at other surgeries 

  • Connect Physiotherapy Service Self-Referral 

  • 111 in order to access an emergency dentist

  • District Nursing and Support Services for carers and older people

Doctors Lists

It may be helpful to understand: 

In general, your usual doctor will manage your day to day medical needs including prescriptions, administration, paperwork and test results.

In certain cases you may be seeing a different doctor for a specific reason and normally that doctor will manage that condition and any tests or prescriptions or referrals associated with it. Overall you will still be regarded as a patient of your usual doctor for everything else.

We do recognise that some patients prefer to see a specific doctor for certain kinds of condition, and there is no restriction on patients booking to see that doctor to discuss that condition. This does not change your status with your usual doctor by doing this.

In general we do not encourage patients to make appointments to discuss changing their doctor, as this is best carried out by the administration department – we will always try and accommodate a request for a change of named usual doctor please make your request in writing to the Operational Manager.

Thank you

Caroline Rollings
Managing Partner

 
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