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Noticeboard

Our Receptionists have been trained as Patient Navigators.


 


The members of our Reception Team have received training to enhance their ability to connect patients directly with the most appropriate source of help, and are now known as Patient Navigators. When patients contact the practice, the patient navigator identifies what their need is, and who will be the most appropriate person to meet their need, whether this be a GP or other option.


 


Services to which patients may be signposted include:


  



  • Minor illness and Practice Nurse Appointments in the practice

  • Pharmacy First 

  • Children’s Primary Care Team 

  • MK health extra appointments at other surgeries 

  • Connect Physiotherapy Service Self-Referral 

  • 111 in order to access an emergency dentist

  • District Nursing and Support Services for carers and older people

Named GP for all patients

The named GP requirement will be extended to all patients. By 31 March 2016 all practices will need to include on their website reference to the fact that all patients (including children) have been allocated a named, accountable GP. This will be a contractual requirement and builds on the 2014/15 agreement to provide a named & accountable GP for over 75s.

Practices should inform patients at the first appropriate interaction with the practice that they have the option to have a named accountable GP. It is for the practice to decide when this is appropriate and there is no requirement to write to patients to inform them.

If a patient expresses a preference as to which GP they wish to be assigned, the practice must make reasonable effort to accommodate this request. The named GP can be a partner or salaried GP.

The named accountable GP’s role will be to take responsibility for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).

For patients aged 75 and over, as required by the 2014/15 GMS contract agreement, the named accountable GP will:

  • work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient
  • ensure that these patients have access to a health check as set out in section 7.9 of the standard General Medical Services contract.

 

 
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