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Message from Milton Keynes Hospital

"Patients who are booked for planned operations or procedures at Milton Keynes University Hospital may experience these being postponed when demand for emergency care is particularly high.  We appreciated how difficult and upsetting this can be for those affected and will do our utmost to keep postponements to a minimum."

If you are NOT contacted by the hospital, please continue to arrive for your appointment as scheduled.

Healthcare in Milton Keynes

NPMC is proud to tell you about the role one of our GP Partners is playing in designing and managing healthcare across the city.  They are doing this through their position as elected board members on Milton Keynes Clinical Commissioning Group (CCG). 

How does Milton Keynes CCG commission services?

They do this through commissioning changes to local health services by working through programme boards charged to:

  • Maintain and improve quality
  • Keep tight financial control
  • Deliver on the quality & productivity challenge 
  • Give momentum for transition and reform

What is their role?

Dr Tayo Kufeji is the elected board member for Maternity and Children's services.  The plans for this area are based on the principles of delivering quality services that provide demonstrable value for money.  The focus will be on procuring services against outcome measures and benchmarking services with best practice in comparable areas.  The care pathways designed will reflect the intent to avoid admission to hospital and to provide support and advice to allow children to be cared for in the community, or close to home; advocating care that reduces interventions where appropriate, such as normalising birth and reducing unnecessary paediatric admissions.  There is a focus on prevention and providing universal, accessible services with targeted care appropriate to the needs of the individual

How can you get involved:

Patients can get involved by enquiring about our Patient Reference Group. This group helps us shape our services by answering questionnaires on our service electronically. To join please pick up a registration form from the Medical Centre or select patient participation group from the right hand menu side of the page and click on the link patient reference group.



Community Midwives

We have a group of midwives called ‘Willen’ team.  Together they aim to provide you with quality care and support during your pregnancy, birth and post-natal period.

As babies can arrive at any time, they aim to provide cover for each other.  However, if you cannot contact Lisa please contact the labour ward at Milton Keynes Hospital on 01908 660033.

Community Nurses

Karen Russell is our Community Matron at the Medical Centre. She is an experienced senior nurse working with those who have serious long term conditions and who may also be isolated and vulnerable.

She works with the hospital, doctors and other nurses to co-ordinate ways of meeting the health and social care needs of her patients. The aim is to prevent hospital admissions by managing deterioration of symptoms and situations at an earlier stage than otherwise may be possible. Through this close partnership she gains the confidence of the patients and their carers so that the matron can be the first point of contact when necessary.

She works between the hours of 8:00 - 5.30 Monday, Tuesday, Thursday and Friday and can be contacted on 01908 619919 or by mobile:  07901 677460

Community Matron Audit please open the link below


If you are a carer please look at the section on carers and be sure to tell us you are in this role

District Nurses

The District nursing team are based at Newport Pagnell Medical Centre and also care for Kingfisher Surgery patients. 

The team consists of experienced nurses who specialise in providing a wide range of care in the community.  They visit all patients requiring nursing care who are unable to access care at the surgeries. 

Their aim is to support patients to enable them to stay in their own homes.  They do this by assessing what care is needed and then co-ordinating and delivering that care.  They also provide a high level of support to the many residential homes and sheltered accommodation in the area. 

You can contact the nurses by ringing the medical centre on 01908 611767.  The team consists of the following nurses:

District Nurse Team Leader:Emma Anton - responsible for cancer and palliative care
Senior Community Staff Nurse:

Paula Shanks - lead for wound care, joint responsibility for cancer and

palliative care

Community Staff Nurse: Deborah Gordon - Leads on Long Term Condition Care
Community Staff Nurses:Kay Timmins, Sally Goss, Georgina Mackenzie-Wain
Community Health Care Assistants:Jo Service, Maggie Adams, Donna Middleton

District Nursing Service

  • The District nurses visit patients who are strictly housebound and for medical reasons are unable to attend the Medical Centre for a Practice Nurse appointment. 
  • District Nurses are not an emergency service, in case of an emergency please contact your GP or dial 999.
  • All patients referred for continence promotion are entitled to an assessment. Continence is the aim, with continence products used only as a last resort if other appropriate treatment is unsuccessful.
  • Any member of the team may visit patients – this may include staff members that reside locally and bank staff.
  • All packages of care will include health promotion, supporting the service’s overall aim of encouraging greater independence and well being.

What District Nurses Do

  • Provide care for housebound patients only
  • Referral to other agencies if appropriate
  • Complex Assessment of health needs
  • Wound assessment
  • Acute and Chronic Disease Management
  • Health Promotion
  • Palliative and end of life care
  • Promotion of self care whenever possible to enable independence
  • Administration of treatment using specialised nursing equipment and medication
  • Provide community leg 11 services
  • Prevention of hospital admissions.
  • Promoting early hospital discharges.

Health Visitors

Our Health Visitors are registered nurses with additional training in child, family health and midwifery. As part of the wider Health Care Team they work closely with GP’s and other services, promoting the health and well-being to meet the changing needs of the local community.

The health visiting team working at the Medical Centre, also cover the Kingfisher Surgery, Newport Pagnell.

Child Health Clinics are held once a week at Lovat Hall, Silver Street, Newport Pagnell, MK16 0EJ.  They are run by the health visiting team and are open for any families with children under 5.  Parents can seek advice on various issues including feeding, colic, constipation, rashes, sleep, behaviour difficulties, toilet training and teething.

Childhood immunisation clinics are held on Wednesday and Thursday mornings; appointments are sent out by the Child Health Department at the hospital. If you wish to change an apointment, please ring Julie Murray on 01908 619732.

Information is also given on groups and activities available for families in Newport Pagnell.

Health visitors also offer support to any parents who may be finding themselves overwhelmed or are having difficulties adjusting to parenthood.  They are concerned with the health of the entire family not just the child.

Parents are also able to request a home visit from a health visitor if there are concerns they would like to discuss in privacy or in more detail.

Child health clincis are held on Tuesday afternoon from 13:00pm-14:45pm at Lovat Hall, Silver Street.

Breast feeding clinics are held every Monday 13:30 - 15:00 at the Tickford Children's Centre, Thames Drive, Newport Pagnell, MK16 9DS.

Health visitors can be contacted on:
01908 619909, Monday to Friday.

Please leave a voicemail if you are unable to speak to a health visitor directly and they will return your call as soon as possible.

Useful Links

Birth to Five Book Link


Milton Keynes Children’s Centres

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Barbara McGivern
Team Leader
Caroline Singh
Health Visitor
Jill Walker
Health Visitor
Shona Bateson
Nursery Nurse
Joanne Service
Health Care Assistant and Breast Feeding Advisor
Sally Van-Klooster

Secretary to Health Visitors

Attached Staff


We have a team of 5 physiotherapists who provide an in house service at the Medical Centre 5 days a week between the hours of 8.00am and 5.40pm

Additionally we provide a domiciliary service where the therapist will make a home visit to a patient who is physically unable to visit the Medical Centre.  

Our physiotherapists are very experienced and provide a variety of treatments such as mobilisation, manipulation, acupuncture, electrotherapy and advice on exercise and self help. The team comprises of:

  • Neil Campbell
  • Melanie Englishby (Domiciliary)

The team provide treatment for all types of musculo-skeletal conditions, for example:

  • Low back pain/sciatica
  • Cervicalgia (neck pain) with and without pain or pins and needles referred into the arms.
  • Joint pain (shoulder, hip, knee and ankle)
  • Osteoarthritic and Rheumatoid arthritic pain
  • Sports injuries
  • Biomechanical/postural conditions
  • Whiplash
  • Post surgery rehabilitation

They can also provide walking aids and supports when needed such as sticks and crutches.  Thumb and wrist splits can be ordered, however we do charge for these.

We also have a specialist Women's Health Physiotherapist, Jo Pitts, who works in the Community Urology Clinic here at the Medical Centre.

Changes to Physiotherapy Service

Although NHS Physiotherapy has been retained within the Medical Centre unfortunately the self-referral system will no longer be available.

If you wish to see a physiotherapist you will first need a referral from your GP

Alternatively please read the attached information sheets on physiotherapy to see if you could manage the symptoms yourself.

Back pain information pack

Neck pain information pack

NHS Milton Keynes has regretfully made this change due to the current financial constraints in the UK’s  health service

Your Medical Centre has successfully argued to keep the physiotherapy service but this change may slightly increase waiting times.


Our nutritionist, Clare Gott, runs clinics at Willen. Appointments can be arranged by your doctor or at reception.


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