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Noticeboard

INFORMATION FOR PATIENTS REGARDING NOVEL CORONAVIRUS (COVID-19) INFECTION

 

The NHS in Milton Keynes and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The Chief Medical Officer has announced that the country is moving into the 'Delay' stage of the response to coronavirus from Friday, 13th March 2020.

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you are staying at home.

Use the NHS 111 online coronavirus service (https://111.nhs.uk/covid-19) if:

  • you feel you cannot cope with your symptoms at home
  • your conditions gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found on: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Following the announcement that an individual in the Milton Keynes area has been confirmed as having the coronavirus, PHE is carrying out a thorough risk assessment to trace this individual’s movements in the last fortnight. Patients and staff can be reassured that their safety is the top priority, and patients are encouraged to attend all appointments as usual. The local NHS and Milton Keynes Council are working closely with PHE to support this work. PHE is prioritising contacting people who might have had close and sustained contact with the individual to provide them with health advice about symptoms and emergency contact details in case they become unwell. If you have not been contacted you do not need to take any action.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Extended GP Access. Contact Reception

Appointments

You can arrange an appointment with your doctor or the practice nurse by:

  • Telephone: 01908 617111
  • Online: www.npmc.nhs.uk. To do this you will need to visit the Medical Centre with proof of photo identification. You will then be granted access to "SystmOnline" and provided with a username and password. Please not this is currently only available for GP appointments.
  • In person: between the hours of 08:00 - 18:30

 

Please can you let reception know at time of booking your appointment if you or your child may be infectious.

To enable us to be able to look after your care more effectively, and to the best of our capabilities, each of our doctors works with a buddy.  This means they work together and cover each other’s work load when one is away or not available. Working in this way helps with trying to maintain continuity of care for patients and avoids any gaps in your care.

 

Appointment System

Attached is a Appointment Flow Chart which explains the appointment system at the Medical Centre.

Saturday Consultations

These available for pre-bookable appointments only - this will allow for those who find it difficult to visit their doctor during the week to access a GP at the weekend.

 

If you cannot keep your appointment please let us know in good time so it may be given to someone else.

 Telephone calls may be recorded for quality and training purposes. As with all consultations, confidentiality will be maintained at all times. 

 

 

Texting Appointment Reminders

 

We are now able to text appointment reminders to those that have registered their mobile number with the practice.

 

When a patient books an appointment, a confirmation text will be sent to them. They will also receive a reminder text the day before the appointment.

 

We are hoping that this will reduce the number of missed appointments.  Please help us by ensuring we have your correct mobile number on our system.  You can do this by calling in at the Medical Centre or completing the consent form.

 

 
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