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Noticeboard

INFORMATION FOR PATIENTS REGARDING NOVEL CORONAVIRUS (COVID-19) INFECTION

 

The NHS in Milton Keynes and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The Chief Medical Officer has announced that the country is moving into the 'Delay' stage of the response to coronavirus from Friday, 13th March 2020.

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you are staying at home.

Use the NHS 111 online coronavirus service (https://111.nhs.uk/covid-19) if:

  • you feel you cannot cope with your symptoms at home
  • your conditions gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found on: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Following the announcement that an individual in the Milton Keynes area has been confirmed as having the coronavirus, PHE is carrying out a thorough risk assessment to trace this individual’s movements in the last fortnight. Patients and staff can be reassured that their safety is the top priority, and patients are encouraged to attend all appointments as usual. The local NHS and Milton Keynes Council are working closely with PHE to support this work. PHE is prioritising contacting people who might have had close and sustained contact with the individual to provide them with health advice about symptoms and emergency contact details in case they become unwell. If you have not been contacted you do not need to take any action.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Healthcare in Milton Keynes

NPMC is proud to tell you about the role one of our GP Partners is playing in designing and managing healthcare across the city.  They are doing this through their position as elected board members on Milton Keynes Clinical Commissioning Group (CCG). 

How does Milton Keynes CCG commission services?

They do this through commissioning changes to local health services by working through programme boards charged to:

  • Maintain and improve quality
  • Keep tight financial control
  • Deliver on the quality & productivity challenge 
  • Give momentum for transition and reform

What is their role?

Dr Tayo Kufeji is the elected board member for Maternity and Children's services.  The plans for this area are based on the principles of delivering quality services that provide demonstrable value for money.  The focus will be on procuring services against outcome measures and benchmarking services with best practice in comparable areas.  The care pathways designed will reflect the intent to avoid admission to hospital and to provide support and advice to allow children to be cared for in the community, or close to home; advocating care that reduces interventions where appropriate, such as normalising birth and reducing unnecessary paediatric admissions.  There is a focus on prevention and providing universal, accessible services with targeted care appropriate to the needs of the individual

How can you get involved:

Patients can get involved by enquiring about our Patient Reference Group. This group helps us shape our services by answering questionnaires on our service electronically. To join please pick up a registration form from the Medical Centre or select patient participation group from the right hand menu side of the page and click on the link patient reference group.


 

 

Practice Management

Lynn Becks (f)

Practice Manager

Here at NPMC the Practice Manager is responsible for ensuring a smooth and efficient service of care is provided to our patients.

This is achieved by providing strong leadership and managing the strategic direction of the Practice.

 

At NPMC we have a highly skilled and effective Management Team that support the Practice Manager and development is encouraged for all colleagues across the Medical Centre.

 

Debbie Hughes (f)

Lead Nurse

Debbie is the manager of the integrated nursing team which is made up of nurses in the following teams:

  • Advanced specialist nurses
  • Community Matrons
  • District Nurses
  • Health Visitors
  • Practice Nurses

Debbie sees her management role as about supporting and empowering the clinicians she manages in order to ensure excellence of care for patients.  Her role also involves responsibility of care of people with long term conditions ensuring patient pathways are structured and systematic, and that patients benefit from empowering consultations. 

Mrs Wendy Kerr (f)

HR, Provider & Private Services Manager

The Provider Services Manager manages all of our provider services. These include physiotherapy, our consultant clinics, and urogynae clinics. She directly manages our medical secretarial team and is a member of the management team.  Alongside this she is also responsible for all human resources within the practice.

Administration

Julie Murray

Travel Clinic & Practice Nurse Admin


 Admin support Child Immunisations, INR clinics & Travel.

Reception

Our Receptionists have been trained as Patient Navigators.

The members of our Reception Team have received training to enhance their ability to connect patients directly with the most appropriate source of help, and are now known as Patient Navigators.  When patients contact the practice, the patient navigator identifies what their need is and who will be the most appropriate person to meet their need, whether this be a GP or other option.  They provide both telephone and reception desk cover.

Services to which patients may be signposted include:

  • Minor illness and Practice Nurse appointments in the practice
  • Pharmacy First
  • Children's Primary Care Team
  • MK Health extra appointments at other surgeries
  • Connect Physiotherapy service self-referral
  • 111 referral to emergency dentist

As part of their role they are asked by the GPs to obtain information from patients requesting urgent appointments, this is to ensure that the urgent care team can triage these requests safely. 

They play a vital role in ordering our patient's medication and completing the enormous amount of administration tasks received each day.

 
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