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INFORMATION FOR PATIENTS REGARDING NOVEL CORONAVIRUS (COVID-19) INFECTION

 

The NHS in Milton Keynes and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The Chief Medical Officer has announced that the country is moving into the 'Delay' stage of the response to coronavirus from Friday, 13th March 2020.

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you are staying at home.

Use the NHS 111 online coronavirus service (https://111.nhs.uk/covid-19) if:

  • you feel you cannot cope with your symptoms at home
  • your conditions gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found on: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Following the announcement that an individual in the Milton Keynes area has been confirmed as having the coronavirus, PHE is carrying out a thorough risk assessment to trace this individual’s movements in the last fortnight. Patients and staff can be reassured that their safety is the top priority, and patients are encouraged to attend all appointments as usual. The local NHS and Milton Keynes Council are working closely with PHE to support this work. PHE is prioritising contacting people who might have had close and sustained contact with the individual to provide them with health advice about symptoms and emergency contact details in case they become unwell. If you have not been contacted you do not need to take any action.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

We have closed our Willen site to our own patients so that it can be used as a HUB for MKHealth Extra, who will see the overspill of patients from all practices in MK. There is no walk-in service available at that site. We have moved our urgent care service back to our Newport Pagnell site. Your appointments will still be on the telephone with a clinician, if they feel you need to be seen you will be asked to come to the our Newport Pagnell site to see our urgent care team. You will be asked to wait in your car until the clinician is ready, they will call you on your mobile phone and ask you to come to the door of our Health Education room (the side door before our main entrance). These precautions are to maintain minimum footfall within the Medical Centre and we ask for your understanding during these changes. The main doors at NPMC are still closed to patients entering the building. If you are invited to attend an appointment we would ask that you come alone; the exceptions to this will be the need for a parent or carer. If a parent or carer will also be attending, we shall ask for their name and they will also undergo the screening questions. We have not taken this decision lightly and your support with this decision is much appreciat


We wanted to let you know things that we don’t have any more information on at the Medical Centre than is available online or that you might find helpful:

  1. 1.  We cannot provide you with a letter if you believe you are on the vulnerable list. If you have received a letter you are considered vulnerable, we have no more information about this at present and are awaiting further guidelines. Please go to the government website for more information - https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults.

          https://www.gov.uk/coronavirus-extremely-vulnerable

  1. 2.  We would ask our patients, and particularly those who fall within the extremely vulnerable and at risk groups, to order repeat medicines online or by telephone (if you don’t have access online).  All requests will be issued and sent electronically. Please do not attend the practice to make request for medicines as this will no longer be done at the reception desk.
  2. 3.. Pharmacies will need time to download the scripts, order and complete the script. This could take them up to 72 hours.
  3. 4   Where a patient is self-isolating, medication requests on behalf of patients by the local chemist will be accepted.
  4. 5  To help protect the medicines supply chain prescriptions will be continued with their current durations and quantities, unless there is a clinical reason for alteration. 
  5. 6   Prescriptions for extra quantities of inhalers i.e. salbutamol will not be issued without valid clinical diagnosis and urgent need. 
  6. 7    Any urgent face to face reviews should only be carried out after a telephone triage.
  7. 8    We would ask patients to continue to self-care and purchase over the counter (OTC) medicines where possible, as per existing national recommendations.
  8. 9   Please be advised that the government have allowed community pharmacies, if they are under significant pressure, to close for up to 2.5 hours a day (including lunch).  This may mean they are not available during their standard opening hours although core hours must be maintained.
  9. 10  We understand you may be having trouble obtaining paracetamol, but we cannot prescribe unless clinically necessary.
  10. 11  If you are concerned that you need to self-isolate; please follow the guidance as we don’t have any further information to share with you. We would like to leave our telephone lines and clinicians free to deal with clinical needs – https://www.nhs.uk/conditions/coronavirus-covid-19/
  11. 12  If you are due to have a routine appointment and we tell you it’s cancelled, try and understand the unprecedented strain we are trying to get through. Please don’t shout at our staff, they are trying to provide the best possible care for you over the phone or Face to face if absolutely necessary.
  12. 13 If you need an isolation note for your employer please go here – https://www.nhs.uk/isolation-note.
  13. 14. you need a hearing aid battery please can you contact the medical centre on npmcmail@nhs.net to let us know, we can then arrange with the Newport Pagnell Covid volunteer group to drop them off.We need to keep our staff and YOU safe – please help us by following our processes and government advice.
  14. 15 Any repeat prescription requests unable to be completed online should be posted through our letterbox at the back of the building, Queens Avenue side for Newport Pagnell practice, and letterbox to the left of front entrance at Willen; they should not be handed into Reception.
  15. 16. Your online GP appointments are available to book but are TELEPHONE appointments only and for urgent clinical conditions. Please be aware that if you do not leave a telephone number and reason for the telephone appointment a text will be sent to advise you to contact us with details, or the appointment will be cancelled. If a GP feels that they need to see you face to face, then they will book an appointment for you to come into the surgery.
  16. 17. Patients invited to attend any necessary urgent clinical appointments are to attend alone to avoid unnecessary footfall into the surgery. The exception to this would be if you are a carer or parent; then you will be asked to provide their details and they will also undergo the screening questionnaire. 
  17. 18. Self-care advice and community resources for Covid-19: Covid19 self care and community advice

 

We will continue to provide updates to our patients via Newport Pagnell Chit Chat and on our website/facebook page.

111 online coronavirus service - https://111.nhs.uk/covid-19

NHS advice for Coronavirus (including self isolation information) - https://www.nhs.uk/conditions/coronavirus-covid-19/ and https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

Pharmacy opening times for Easter:

MK Pharmacy Easter Opening Times

Our Integrated Community Support Team (ICST) are looking for volunteers to help our vulnerable patients in our community, such as picking up shopping, telephoning for a chat etc. If you are able to help could we ask that you complete the attached form and post it through our back entrance letterbox (Queens Avenue side) marked for the attention ICST.

   Volunteer details form

Recommended websites for the NHS:

NHS apps - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

 

Are you ex-forces?  If so, you get priority NHS treatment.  For more information click HERE

 

Link to patient questionnaire for those patients attending any of our in-house consultant clinics here at Newport Pagnell Medical Centre

https://www.surveymonkey.co.uk/r/MC3LGWH

We are grateful for your feedback - thank you.

 

Brexit - what do to do if you are an EU citizen in the UK after Brexit.

https://www.nhs.uk/conditions/medicines-information/getting-your-medicines-if-theres-no-deal-eu-exit/

Coming to the UK - Migrant information click HERE for leaflet.

NPMC

"Our strategic mission is to provide all patients with reliable, accessible, high quality, comprehensive healthcare, continuing to offer extended services and considering opportunities that present themselves in order to improve our care within the constraints of the local health economy"

The doctors and staff at the NPMC are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of long term conditions such as asthma and diabetes and offer a wide variety of other medical services including antenatal, postnatal care, minor surgery, childhood vaccinations and travel clinics.

If you would like to see any further improvements, please let us know.  In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like at mkccg.npmcmail@nhs.net

To help us continually develop and improve we welcome both positive and negative feedback. Please click on the link below to leave your feedback on the NHS website, positive feedback is just as important as any constructive criticism:

https://www.nhs.uk/Services/GP/LeaveReview/DefaultView.aspx?id=40528

Our Practice Charter

                         


 

Crisis In General Practice

Please read the attached document regarding Crisis in General Practice   

Crisis in General Practice   


NHS Health Checks

If you have been invited to attend an NHS Health Check and would like more information on what to expect at your appointment please click here NHS Health Check Leaflet


NHS Friends and Family Test

How likely are you to recommend Newport Pagnell Medical Centre to friends and family, if they needed similar care or treatment?

Please pick up a post card when you next visit and take a couple of minutes to give us your feedback. It'll help us learn more about what you think of your experience - what you like and what you think we could improve.  Or click the Friends and Family Test logo above.


 

Repeat Prescriptions

Please be aware it is the patient’s responsibility to ensure repeat prescriptions are ordered on time.  You can order your prescription up to 10 days before it is due.

 

Our doctors are very busy and cannot be interrupted to produce prescriptions urgently because the request has come in late.

 

When we receive a repeat prescription request, we shall have your prescription ready within 48 hours if collecting from the surgery or 72 hours if your prescription is to be sent to the pharmacist.

All electronic prescriptions will be with the pharmacist within 48 hours.

 

In most cases, if you are not able to take your regular medication for 48 hours this will not impact on your health, but you can avoid this interruption in you medication by ordering on time.

 

It is our policy not to order medication over the phone; we only take requests over the phone for prescriptions from housebound patients and we request these phone calls come in after 9.30am.


Urine Samples

All urine samples MUST be received at Reception by 12 midday - Monday to Friday

Thank you


Protected Learning Time

 


Test Results

For test results please call after 10.30am

Test results can now be viewed on-line, if you do not have an on-line password please come into the medical centre with proof of identity such as a passport or driving licence and we shall set up a password for you.

 

You will then be able to book and cancel doctor’s appointments, order medication, contact the medical centre via a confidential messaging system, and view your detailed coded medical record including your test results.


Training Practice 

We are a training practice and have a GP registrar working with us undertaking their advanced training in General Practice. Registrars are qualified doctors who have had considerable hospital experience and generally stay with us for up to 12 months.

We also have medical students, junior doctors and nurses undergoing training with us from time to time.


Chaperone

Sometimes patients ask if we can provide a chaperone to accompany them if they are having an examination with their GP.  

This notice is to advise patients we can provide that service.

 

If you would like a chaperone, please ask your GP.


Online Services

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay home for 7 days. Do not book a GP appointment or attend your GP Practice. If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. for the latest Covid-19 advice please visit - https://www.nhs.uk/conditions/coronavirus-covid-19/

We have re-introduced GP appointment booking online; these GP appointments will all be telephone consultations, these appointments are for urgent clinical conditions. If a GP feels that they need to see you face to face, then they will book an appointment for you to come into the surgery. Please do not attend the surgery unless you are asked to do so.

        SystmOnline

(Site updated 02/04/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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