A new and exciting way to contact NPMC:
With Klinik online consultation service you can submit any query at a time to suit you. The online service helps you to:
- contact your GP if you feel unwell
- request an appointment
- get help or advice by text, telephone or face to face
- request a sick note
- get blood test and scan results
For more information on Klinik online consultation service Click Here
Klinik Patients Questions and Answers
To meet the current challenges facing the NHS, we need to evolve models of clinical service delivery, and our clinicians have been using telephone and video to hold consultations with patients.
GP Practices have now been asked by NHS England to provide a Total Triage service to patients; which means all patients, whether going on line, or contacting the practice over the telephone will receive the same service.
Patients will be able to use this service to ask questions, report symptoms, submit an administrative request and discuss other information, including the availability for a review of a known problem or condition. The practice will triage all requests and respond within a stated timeframe. Practice staff will signpost the patient to the right person, service or support.
Newport Pagnell Medical Centre Announcement:
Newport Pagnell Medical Centre would like to clarify that our doors have been open to our patients throughout the pandemic and our staff have never worked harder. We have made huge system changes to follow ever changing advice from NHS England over the last 6 months with the aim of keeping patients and staff safe. Following national guidance from NHS England we telephone triage all GP appointments, but when clinically appropriate and safe, we do see patients face to face and have been doing so throughout the pandemic. The waiting room can now safely only have a certain number of patients in due to social distancing.
Staff must change PPE and clean rooms between all patient contacts. We cannot safely return to the previous system without putting people at risk. We have worked collaboratively with our local CCG to ensure patients with a temperature or potential Covid have been seen face to face when necessary at the Covid hub at MK Hospital.
We are continually sourcing PPE and extra equipment to keep staff and patients safe. We reviewed an ever changing list of shielding patients, giving advice and support as needed. We provide palliative care to the dying, mental health support to those in distress and see face to face those who need examining. All while dealing with unprecedented amounts of phone advice, prescriptions, investigation results, hospital letters and work being passed back to us from secondary care. Staff have been covering shielding colleagues, and with the current inadequate national testing capacity are also covering self-isolating colleagues.
We are dismayed by some of the media reports on general practice, and would welcome our patients ongoing support in providing the best service we can within the constraints we face.
Flu vaccinations 2020
The Flu clinics are now open and you can book Online (https://systmonline.tpp-uk.com/2/Login?Date=20200903160919) or by telephone - the first cohort will be 65 years and over or in a Flu at risk group.
Flu clinic dates for 2020 are, clinic times 8am to 12.30 pm:
Saturday 10th October 65 years and over only
Saturday 17th October 65 years and over or in a Flu risk group
Saturday 24th October 65 years and over or in a Flu risk group
Saturday 31st October 65 years and over or in a Flu risk group
Saturday 7th November 65 years and over and in a Flu risk group
There will be other dates to follow as required - the over 50-64 year age group will be eligible when we have further guidance form NHS England please keep an eye on our website for further information.
Covid Precautions-for everyone’s safety:
In order for us all to stay safe it’s important to follow these procedures:
- Please attend at the appointment time, if you arrive too early you may be sent away and asked to return at the appointed time
- Please DO NOT attend if you feel unwell - please re-book
- Wear a face covering and use hand sanitisers on entry and exit to and from the building
- Attend alone or with a carer if required
- Follow the one way system and maintain social distancing at times until in the room where the vaccine is given.
Patient information on flu eligibility :
NHSE Briefing for patients on flu eligibility
"Our strategic mission is to provide all patients with reliable, accessible, high quality, comprehensive healthcare, continuing to offer extended services and considering opportunities that present themselves in order to improve our care within the constraints of the local health economy"
The doctors and staff at the NPMC are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of long term conditions such as asthma and diabetes and offer a wide variety of other medical services including antenatal, postnatal care, minor surgery, childhood vaccinations and travel clinics.
If you would like to see any further improvements, please let us know. In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like at email@example.com
To help us continually develop and improve we welcome both positive and negative feedback. Please click on the link below to leave your feedback on the NHS website, positive feedback is just as important as any constructive criticism:
NHS Health Checks
If you have been invited to attend an NHS Health Check and would like more information on what to expect at your appointment please click here NHS Health Check Leaflet
NHS Friends and Family Test
How likely are you to recommend Newport Pagnell Medical Centre to friends and family, if they needed similar care or treatment?
Please pick up a post card when you next visit and take a couple of minutes to give us your feedback. It'll help us learn more about what you think of your experience - what you like and what you think we could improve. Or click the Friends and Family Test logo above.
Please be aware it is the patient’s responsibility to ensure repeat prescriptions are ordered on time. You can order your prescription up to 10 days before it is due.
Our doctors are very busy and cannot be interrupted to produce prescriptions urgently because the request has come in late.
When we receive a repeat prescription request, we shall have your prescription ready within 48 hours if collecting from the surgery or 72 hours if your prescription is to be sent to the pharmacist.
All electronic prescriptions will be with the pharmacist within 48 hours.
In most cases, if you are not able to take your regular medication for 48 hours this will not impact on your health, but you can avoid this interruption in you medication by ordering on time.
It is our policy not to order medication over the phone; we only take requests over the phone for prescriptions from housebound patients and we request these phone calls come in after 9.30am.
All urine samples MUST be received at Reception by 12 midday - Monday to Friday
Protected Learning Time
We will be closed on Wednesday 16th September 2020 - 1.00 pm to 4.00 pm for training purposes, we are still holding the children's flu clinic for those children that have booked in
For test results please call after 10.30am
Test results can now be viewed on-line, if you do not have an on-line password please come into the medical centre with proof of identity such as a passport or driving licence and we shall set up a password for you.
You will then be able to view your test results.
We are a training practice and have a GP registrar working with us undertaking their advanced training in General Practice. Registrars are qualified doctors who have had considerable hospital experience and generally stay with us for up to 12 months.
We also have medical students, junior doctors and nurses undergoing training with us from time to time.
Sometimes patients ask if we can provide a chaperone to accompany them if they are having an examination with their GP.
This notice is to advise patients we can provide that service.
If you would like a chaperone, please ask your GP.
(Site updated 22/09/2020)