As of 25^th April 2024 we are introducing a new telephone system. The aim of bringing in this new system is to improve patient experience when accessing the practice and increase efficiency.

We would still encourage patients to go onto our website (www.npmc.nhs.uk) and use the online consultation tool, Accurx, to make contact but if you feel that you do need to telephone the practice, you will be able to do so on the same telephone number, 01908 611767.

The main difference you will see is an automated front-of-queue call back, when a certain number of callers are in the queue, you will be given the option to request a call back from us instead of queuing on the telephone system; once you reach number one in the queue the new system will automatically call you.

As a result of the system merge last week, we have been made aware that Kingfisher patients may be experiencing problems accessing their data on the NHS App and re-ordering repeat prescriptions via the NHS App and SystmOnline. Please see instructions below on how to correct this:

For patients to reconnect to the NHS App or to gain access to SystmOnline, the patient will need to come into any of the three surgeries with photographic ID so that the Receptionist can give them the information they need to reset the NHS App or a new username and password for SystmOnline.

Please accept our apologies for this change, this appears to be a consequence of the system merge and will mean your access needs to be reset.

After Kingfisher Surgery became a branch surgery of Newport Pagnell Medical Centre on 1^st April 2024, we have received some feedback that not all patients from Kingfisher are aware of how to contact NPMC, NPMC is the main site with NPMC@Willen and NPMC@Kingfisher as branch practices. We are working from all three of these sites and if you contact us for an appointment you may be offered one at any of these locations.

If you need to make an appointment, or have a query, you can go to the NPMC website, www.npmc.nhs.uk.  On the front homepage of our website you will see a button for "Accurx Online Patient Service (click here to make appointments)".  Please click on that button and you will be asked to fill out some information about yourself and your query/request.  Once submitted, your request will be reviewed, and if appropriate, triaged and you will be contacted.

If you have the NHS app you can also use this to make appointments, order repeat prescriptions, nominate a pharmacy as well as other administrative functions like finding your NHS number. Please visit our website, on the "Appointments Information" button and you will find further information about how to use the NHS app.

If you feel you need to speak to someone then you can contact the practice on 01908 611767, this line operates for all sites.  We do operate a queuing system so you will be held on the line until your call can be taken.  We are expecting a new telephone system to be implemented w/c 22^nd April 2024 which will give patients more functions to support contacting the practice, and allow us to call you back rather than keep you holding in a queue, further information will be communicated to patients regarding this later this month.

Kingfisher Surgery has now become a branch of Newport Pagnell Medical Centre and we have been working hard to ensure we provide a full service to all patients; since we opened on 2nd April 2024, we have experienced IT problems and have now been informed that the Kingfisher telephone number (01908 618265) is still operational, and patients have been waiting online. This telephone number should have been disconnected from 1^st April 2024 and patients are being asked to contact the main NPMC site on 01908 611767 to speak to the Reception team. Please accept our apologies that this error has occurred, we are working with the previous management group to ensure the number is disconnected.

Please click HERE for important information regarding the opening of the Kingfisher Surgery site, there will be a delay with opening this site due to essential works that need to be carried out

Please click HERE  for important information regarding the procurements of Kingfisher Surgery

From 7^th March we will offer a new service, Voice Connect.  This is an automated telephone service that works alongside our Accurx triage system.

You will be able to check and cancel appointments and order prescriptions using a unique PIN.  Please ask at reception  for more information.

Primary Impact Team -  we are part of your GP surgery and work with other community services to help you remain living well at home.
We are a group of healthcare professionals that provide additional services to support your GP surgery in proactively keeping you well. 
We offer support to patients over the age of 18 who require assistance with health and social care needs to improve their health and wellbeing.
We can offer home visits, in surgery visits, face to face or on the telephone.

Please use this link for an information leaflet

Are you 18+ and experiencing:

Social isolation?   Mental Health difficulties?

Homelessness?    Long term conditions?

Housing issues?   Bereavement? 

Employment issues?    

Cost of Living difficulties/finance issues?

Please come and join us on

the first Wednesday every month in the Mead Centre, Newport Pagnell

1pm till 3pm 

for our social prescribing drop-in session.

We can discuss your worries and issues to hopefully support you moving forward.

This can be an informal chat or if you prefer more privacy, we can arrange an appointment in Newport Pagnell Medical Centre or Kingfisher surgery.

Please have a read of our latest newsletter below:
July 2023 PPG Newsletter

Previous newsletters:
April 2023 PPG Newsletter
January 2023 PPG Newsletter

Heads up - Did you know that you can submit requests to your Practice using the NHS app?

Information for patients regarding access to primary care